RULES & REGULATIONS

Suites, a division of ANDMORE extends our sincere appreciation to you for exhibiting with us during High Point Furniture Market.

This manual serves as a reference guide for your 2025 High Point Market Experience. Reading this material, and following the steps provided, will ensure an efficient move-in, set-up, break-down and move-out for all exhibitors. Our goal is to provide outstanding customer service to you and your buyers, and we are always available to discuss your questions, comments or concerns. Please contact Kyle Utley, Tradeshow & Event Operations Manager at 336-858-2663 or kutley@andmore.com or come by the Exhibitor Services located on the Top Floor of Suites at Market Square during the show.

We appreciate your cooperation and look forward to working together during High Point Market.

AGE REQUIREMENT: As High Point Market is a trade only event, children under the age of 12 will not be allowed on the floor. No strollers allowed. Nursing mothers entering the exhibit area must carry the nursing child in a harness or backpack carrier. Mother’s Lounge is located at the Top Floor of Suites at Market Square.

ALCOHOL - ABC PERMITS FOR SERVING ALCOHOL: If you are planning to serve liquor in your showroom/ booth during the upcoming Spring 2025 High Point Market, you are required by the State of NC to purchase a "Limited Special Occasion Permit". This applies only to liquor, not beer and wine. No permit is required for serving beer and wine.

However if you are planning to purchase beer or wine through a distributor, you will need this permit. The cost of the permit is $50. No permit is necessary if the host is serving or offering only beer or unfortified wine or if you are using a catering company.

To obtain a permit to serve liquor in your showroom during Market, email the request to Kyle Utley, Manager, Tradeshow & Event Operations at kutley@andmore.com.

BALLOONS & INFLATABLES: Balloons and inflatables of any type are not permitted.

BOOTH - CUSTOMIZING YOUR BOOTH: Customizing your booth is the best way to attract buyers as they shop the trade show floor, and should be a common practice followed by market exhibitors. If customizing your booth requires the use of a private contractor, certain rules and regulations apply. Please see the complete list of rules regarding Exhibitor Appointed Contractors. We encourage you to take this opportunity to create a unique and distinctive presentation.

Note: All Exhibitors in Suites at Market Square–Ground and Mezzanine: No other trades shows will be held in your show space. This advantage enables you to extensively customize your booth without having to entirely dismantle after each market, as long as you are under contract. Any exhibitor under a signed multi-market contract is allowed to store their showroom props and product to be used during the next Market at no charge stored at their responsibility.

ALL booths must be returned to original condition (patched and painted white by approved contractor) within 2 weeks of termination of lease. Exhibitor is responsible for the cost, which is billed at later date.

BOOTH - DESCRIPTION & SERVICES: Booth dimensions may vary with booth location.

Typical Booth Includes:

• 120 volt, 960-watt duplex electrical outlet

• All tracks come with (2) 14-watt LED lights

• Customers cannot provide their own lights, additional lights can be rented by submitting a rental request form.

• (1) Chair (upon request)

• (1) Wastebasket

• Floor sticker with company name

• External dividing hard walls

Tables are not included with your booth. If you would like to rent tables, extra chairs, LED, etc. please refer to the Equipment and Services Order Form.

BOOTH CONFINES: All product must remain within the confines of leased space. All corridors around spaces must be free of product. No hanging of product is allowed on exterior corridor walls. Entrance accents will be permitted upon approval. Security will enforce these terms. Once notified by security, if not corrected, product will be removed and stored until the end of market.

BOOTH HEIGHT REGULATIONS: The Cubic Content Rule will apply to all booths. This will allow the exhibitor to build or place display materials throughout their booth space to the maximum allowable height of 10’. In addition, these booth height restrictions must meet all safety parameters as mandated by ANDMORE.

BUYER REGISTRATION SOFTWARE - HIGH POINT MARKET AUTHORITY BUYER REGISTRATION SOFTWARE:

Spring 2025 exhibitors interested in Lead Retrieval, please follow the link below to share your contact information and The High Point Authority will be in touch once orders open for Spring Market. See Flyer.

https://exhibitor.highpointmarket.org/lead-management

Questions regarding Lead Retrieval? Contact: leads@eventkrowd.com or call 1-888-581-3340.

CANOPIES & CEILINGS: If you wish to feature canopies or ceilings within your exhibit space, plans must be submitted to ANDMORE no later than 60 days prior to Move-In for review and approval. Please contact Kyle Utley, Manager, Tradeshow & Event Operations at kutley@andmore.com.

CONTRACTORS & OUTSIDE SERVICE FIRMS: Market Square, under its leases with its exhibitors, retains the absolute right to approve all contractors performing work on its property. All service firms, including contractors, caterers, designers, florists, janitorial firms and photographers performing work at Market Square must first obtain approval and be placed on its approved Market Vendor List.

Among other things, all service firms to be placed (and to remain) on the approved list must:

Carry insurance satisfactory to Market Square, including comprehensive general liability with limits of not less than $3,000,000 and statutory worker’s compensation insurance on all employees, including part-time, casual and day laborers.
Execute line waivers and indemnity agreements satisfactory to Market Square.
Comply at all times with Market Square’s Guidelines and policies.
Market Square maintains a list of service firms who have the proper insurance. Firms who do not have proper insurance will not be allowed to perform work on its property.

DAMAGE TO BUILDING STRUCTURES: Exhibitors will be held responsible for any damage or modification to any surface, including but not limited to: walls, columns, ceilings, and floors.

EARLY TEARDOWN | DISMANTLE OF BOOTH: The early dismantle of any exhibit or packing of product samples on the show floor prior to scheduled Move-Out time is strictly prohibited. Please reference Move-In and Move-Out information for schedules. ANDMORE and the Market Logistics Department will maintain control of the process and have priority at the loading areas at all times. As a courtesy to the other exhibitors and for the respect & safety of our buyers/exhibitors who are conducting business on the show floor, it is vital that exhibitors do not begin tearing down or dismantling their booth prior to the official closing of the event. Click Here for Move-In and Move-out instructions.

ELECTRICAL SERVICES: All electrical services will be installed by Market Square, but you, the tenant, are responsible for adjusting your own lights inside display booths. All electrical modifications are subject to approval by Facilities and the Fire Marshal. For ordering please see Equipment and Services Order Form.

Electrical should be done by licensed contractor.
All electrical equipment/fixtures must be UL listed, City of High Point approved and pass the High Point Electrical Code.
Nothing may be attached to or hung from lighting tracks.
No zip cords, taps or extension cords over 6 feet.
All wiring or flexible cords shall be 3-wire, “hard usage approved”, 14-gauge, grounded, unless cord is a component part of an assembly approved under the High Point Electrical Code.
Spring clamp light fixtures are not permitted.
Christmas tree lights are permitted, but must be unplugged nightly.
No zip cords, extension cords, or power bars attached to the wall or grid.
Only Market Square fixtures are permitted on light tracks.
The maximum wattage per 10’ x 10’ is 960.

EXHIBIT DATES & HOURS:

April 25 - 29, 2025 Friday - Tuesday 9:00 a.m. - 6:00 p.m.

April 30, 2025 Wednesday 9:00 a.m. - 2:00 p.m.

EXHIBIT RULES & REGULATIONS: Please review the official Lease Rules and Regulations located at this link.

Exhibitor badges are required at all times.
All ANDMORE buildings are non-smoking properties.
At least one representative of the exhibiting company must be in the booth during show hours.
Public address or microphone systems may not be used in a booth smaller than 400 square feet arranged in a square. Exhibitors using TV monitors or demonstrating mechanical or electrical equipment should ensure that noise levels do not cause an annoyance to their neighbors. Show management reserves the right to determine acceptable levels of noise.
Absolutely NO Product allowed in the aisles. Anything in the aisles will be disposed of. This is in accordance of the City Fire Code.
Adhere to all Fire Department exhibit construction rules. This includes, but is not limited to: refraining from hanging any items from the wall grids or lighting tracks.
Adhere to all regulations set forth by this manual.
No lit candles are permitted.
No fabric can be hung overhead below lights and sprinklers.
No painting of columns on any Top Floor, Ground and Mezzanine. There will be a $500 fine for painting your own space.

EXHIBITOR APPOINTED CONTRACTORS (EAC): EACs must also abide by the “Rules and Regulations of Exhibition”.

The EAC shall be given the right to provide services requested of them by an exhibitor in setup and dismantling on the show floor and shall have the right to utilize qualified employees registered in advance by Show Management.
Any customizations that involve altering the standard booth walls must be reviewed with ANDMORE Tenant Improvement Management by calling 336-821-1505. EACs shall cooperate fully with ANDMORE.
The EAC shall adhere to the rules and regulations in this manual.
The EAC shall possess a valid public liability and property damage insurance policy for at least $2,000,000. The Certificate of Insurance must name ANDMORE as an additional insured.
The EAC shall have a true and valid work order from an exhibitor in advance of the show move-in date and shall not solicit business on the show floor or during move-in or move-out dates.
EACs must check-in and pick up a day/work pass at the main entrance each day.

EXHIBITOR SERVICES DESK: We welcome our exhibitors to the Suites at Market Square’s Exhibitor Services located on the Top Floor of the Suites. Packaging labels, Empty Container Labels and Bills of Lading are available for product removal at the Exhibitor Services Desk. Exhibitor coffee and refreshments served daily starting Thursday, April 24th.

The Service Desk will remain open daily until 12:00 pm on Friday, May 2, 2025.

FOOD AND BEVERAGE: The use of heating devices (open or closed), flammable gas or compressed air for purposes of food/beverage preparation is not allowed.

For catering options within your exhibit space, please contact: Aramark | Amanda Nessanbaum at anessanbaum@andmore.com

FOOD SAMPLING: In accordance with food service guidelines and protocols issued by the Centers for Disease Control (CDC), the Food and Drug Administration, state and local governmental regulatory agencies, ANDMORE has set forth the following policies for food sampling during HP Spring Market.

A request is required for food sampling. Please email Aramark with any requests, catering dock appointments, questions, etc. at: Aramark| Amanda Nessanbaum at anessanbaum@andmore.com

HOLD HARMLESS POLICY: All Show Attendees and Exhibitors hereby agree to release and hold harmless ANDMORE, its employees, vendors, agents, contractors and owners from any and all alleged an/ or actual liability, claims, actions, lawsuits, damages, or losses, of any kind (“Claim”) which arise out of or result from attendance and participation in the event, including but not limited to property damage and personal injuries, whether or not foreseeable.

INSURANCE REQUIREMENTS - EXHIBITORS: A certification of insurance (COI) verifying that you have both the property/ casualty and the comprehensive general liability coverage must be on file with Market Square AC IV, LLC in accordance with Lease Paragraph 7.1 which states:

7.1 Insurance. Tenant agrees to ensure its property located in the Building against a loss or damage by fire or other casualty, under an “all risks” policy in an amount equal to the full replacement value thereof. Tenant agrees to maintain in force Commercial General liability insurance coverage on the Premises, with a minimum combined single limit of $2,000,000.00 for death, personal injury or property damage, naming Landlord as an additional insured. This general liability coverage must be an “occurrence” basis All policies shall provide that unless Landlord is given thirty (30) days written notice of any cancellation or material change, the insurance shall remain in full force and effect without change. If Tenant will be serving alcoholic beverages, as a condition to the granting of this Agreement, Landlord or its authorized management agent must receive from Tenant or its caterer, evidence that insurance, satisfactory to Landlord, providing appropriate liability insurance or Dram Shop coverage indemnifying the Landlord, its authorized management agent and the owners of the Building as additional insured parties has been procured. Prior to installing its exhibits in the Premises, Tenant agrees to provide Landlord with satisfactory evidence that all required insurance is in force. Tenant may provide any insurance required under this article through its corporate or blanket policies covering multiple locations, provided that (i) such policy or a certificate of such policy must specify the amount(s) of the total insurance allocated to the Premises, which amount(s) must equal or exceed the amount(s) required by this Agreement, and shall not be reduced for claims made for other properties; and (ii) in all other respects, each such policy shall comply with the requirements of this Lease.

LIVE ANIMALS: Live animals are prohibited on the property with the exception of those in compliance with the American with Disabilities Act.

LOGISTICS - AFTER MARKET:

Please note that packing may not begin until 2:00 p.m. on Wednesday, April 30, 2025.
Tenant may stay and pack Thursday and Friday, May 1-2, 2025, following the show.
Freight outbound for POV’s only will start 8:00 a.m., Thursday, May 1, 2025.
Buyers can begin to pick up starting Thursday, May 8, 2025.
Reference Year Round Operating Hours for building operating hours.

It is the responsibility of the owner of the product to ensure it is packed in a manner that will keep it safe while being loaded, transported, unloaded, reloaded and transported again. All items must be palletized with shrink wrap. ANDMORE assumes no responsibility for damages. We will handle all product with care

LOGISTICS - GENERAL LABOR: If you need labor assistance you can make your request up to 48 hour in advance by emailing HPShippingWest@andmore.com.

Monday – Friday 8:00 a.m. – 5:00 p.m. $27.00 hr./per person

Before 8:00 a.m., After 5:00 p.m. & Weekends $40.00 hr./per person (Pre-arranged only)

LOGISTICS - INBOUND/MOVE-IN SHIPMENTS: Please provide the following information to effectively schedule your shipment. Please be aware the consignee should never be listed as your building or ANDMORE for deliveries to your showroom.

Tenant or ANDMORE Logistics receiving
Requested date of delivery
Loose piece or pallet Count (loose loads do not qualify for free ANDMORE drayage)
Freight Carrier
Pro/Container Number if applicable

STANDARD FLAT RATES: Inbound Freight rates below are for shipments received between markets and during the year at all properties with the exception of Suites at Market Square/1st Floor of Plaza Suites. Free drayage timeframe starts (with confirmed dock appointment).

Outbound: March 26 (Day after pre-market free drayage starts) - April 18, 2025
Inbound: March 26 - April 22, 2025

Size of Shipment Loose Rate Palletized Rate

Full $750.00 $675.00
Half $420.00 $375.00
Quarter $220.00 $195.00
Minimum $105.00 $95.00
Under Minimum $45.00 $38.00

LOGISTICS - OUTBOUND SHIPMENTS: Please provide the following information to effectively schedule your shipment. Please be aware the shipper should never be listed as your building or ANDMORE for shipments leaving your showroom.

Tenant or ANDMORE Logistics loading out
Requested date of pickup
Loose piece or pallet count
A Bill of Lading may be picked up at the Exhibitor Services (Attach a copy of Bill of Lading to your packages and return copy of the Bill of Lading to the Exhibitors Service Desk as well) to ensure and complete pick-up.

We appreciate your business, and we are committed to creating updates to improve our service for you. We welcome your input as we strive to enhance your Market experience. Please email us at HPShippingWest@andmore.com with any questions or comments.

LOGISTICS - PRE-MARKET:

Move out of product from the previous market must be completed by Friday, April 18, 2025. All outbound shipments after April 18, 2025 will incur an additional $300.00 after deadline fee.
Beginning 3 weeks prior to Market, outbound shipments will be scheduled after inbound freight to ensure all inbound product has priority.

LOGISTICS - PRODUCT STORAGE: NO storage is available on-site for excess product or props. You may arrange storage of your excess items at your expense:

Ampac Forwarding 336-889-6617

Packaging Center 336-885-2747

City Transfer and Storage 336-889-6155

Camco 336-475-4355

LOGISTICS - SCHEDULING & COORDINATION:

Tenants are responsible for all dock scheduling including those made by their carrier. Please send requests to HPShippingwest@andmore.com.
All ANDMORE services of receiving, loading out, and labor are required to schedule a dock notification. Please schedule your delivery at https://c3reservations.com/andmore/app.

We are introducing our new dock scheduling application which will provide you with the real-time access details about your appointments. Here are some benefits you can look forward to:

C3 Solutions is a web-based platform that is enhancing our current logistics playbook for dock appointments.
This solution will help all loading docks operation with consistency and provide best-in-service to you, our customers.
You will have real-time access to loading dock appointment with the ability to schedule electronically.
ANDMORE will be able to better manage the fill lifecycle of the appointment and provide tenants with automated updates.

For further details on our new system, check out our customer user guide. Please click on this link https://www.c3reservations.com/andmore/app.

LOGISTICS - TENANT SELF UNLOAD:

Tenants are not required to use Market Logistics services, and may use any carrier or crew of their choice.
We do ask that tenants provide their own equipment; however, borrowed equipment (if available) will be billed to the tenant if not returned after 5 hours at $400.00 per flat cart and wooden trash bin, $125 per four-wheel dolly.
ANDMORE Logistics requires a debris fee of $199.00 per truck to dispose of the Tenants packing materials of truck loads greater than a quarter load of a 53 foot truck.

MARKET STAFFING: Showrooms must be staffed during official hours of the Market.

Suites Official Hours:

Friday, April 25 - Tuesday, April 29, 2025 (9:00 a.m. to 6:00 p.m.)

Wednesday, April 30, 2025 (9:00 a.m. to 2:00 p.m.)

MARKETING/PROMOTION - MARKETING ASSISTANCE: Per your lease, ANDMORE, Market Square, offers a total marketing plan for exhibitors. It is a comprehensive promotional program reaching all buyers before, during, and after market, and is key to driving traffic to your booth.

MARKETING/PROMOTION - MARKET PUBLICATIONS:

Previews - Furniture and Accessory editions mailed 45 days before market to every buying organization attending the High Point Market. Information and photographs on new products, market information, articles about retailing, merchandising and advertising. The total premarket planning guide for buyers.
Resource Guide - The only complete Guide to the High Point Market. Picked up by every registered buyer as they enter the market and used throughout the year, this publication has become the established guide to Market. It contains the only comprehensive exhibitor, product and showroom directories available for the High Point Market.
Pocket Directory - Pocket-size directory listing all market exhibitors, important phone listings, and market events. Handy format! (Limited advertising space - contact the Publication Sales team for details.)
Please contact Karen Wood for more details: kwood@andmore.com or 336-821-1504.
Web Site: www.andmorehighpointmarket.com

Market Square’s web site provides information where buyers & exhibitors can:

Link to Registration
Hyper-link to Market Square’s exhibitor’s web sites and e-mail addresses;
Access comprehensive market planning information – events, seminars and suppliers;
Access a product locater that identifies product by major category;
Access information concerning our market publications, the Previews and Resource Guide

MUSIC: Exhibitors may use sound systems in their booths so long as the noise level does not disrupt business activities of neighboring exhibitors. Speakers and other sound devices should be positioned so as to direct sound into the exhibitor’s own exhibit space and not towards the aisle. Sound and noise should not exceed 85 decibels. IMC reserves all rights to restrict the use of sound systems if for any reason sound levels become objectionable or otherwise detract from normal business activities.

OPEN FLAME: No open flame devices or pyrotechnic devices shall be used at High Point Market.

ORDERING SERVICES: See the Equipment and Services Order Form for a listing of rental items available.

For questions regarding services, contact Kyle Utley at kutley@andmore.com or 336-858-2663.

PAYMENT PORTAL: Payment portal for your credit card processing needs. With this new resource, you can now use your credit card to:

Pay open invoices

Schedule future one-time payments on a date of your choice

Set up a recurring payments for the 5th of each month

To use this portal, please register HERE.

Chrome or Firefox are the recommended internet browsers for this website.

Your customer number (account number) is located at the top right side of your statement invoice and is required for registration. You will receive an email within 1-2 business days confirming your registration request.

For any portal or payment questions, please contact Sheila Hirsch at 702-599-3318.

PHONE & INTERNET SERVICES: Lumus Networks/North State Communications handles all new phone installations and relocations for exhibitors. Todd Messner can be reached by phone 336-821-4696 or email todd.messner@lumosnet.com.

All other inquiries, repair needs, etc., should be handled by calling 336-886-3600. Todd will be offering both services that are in place just for High Point Market, as well as services that can be used in a full time capacity all year long. DSL services offered through Lumos/North State please reach out to Todd Messner and all other inquiries same as above.

PHOTOS & VIDEOS: The use of Still Photography (cameras), Cell Phone cameras and Video Processing is prohibited on the exhibit floor, meetings rooms and foyer lobby at all times. This applies to both attendees and exhibitors. Violators will be required by Security to discard any film used on the floor, including deleting any photos on a cell phone or digital camera. High Point Market’s official Photographers contracted by HPMA or ANDMORE is exempt from this rule. Management reserves all rights to prohibit access to the event to anyone caught violating this rule.

POV’S:

POVs are defined as cars, pickup trucks, vans, and other trucks primarily designed for passenger use, not cargo or freight.
Two people must be with the vehicle, one to accompany the product to the space, and one to remove the vehicle from the area.
Be prepared to have your own equipment, as dock equipment may not be available.

SAMPLE SALES & BUYER PICKUP: It is imperative we continue to provide a professional selling environment for exhibitors and buyers through the completion of our dates.

Between the hours of 9:00 a.m. and 2:00 p.m. Wednesday, April 30, 2025, hand carried samples ONLY (those not requiring the use of carts, dollies or flat trucks) will be allowed out of the building through the High St. dock located at the rear of the Top Floor of Suites at Market Square. All items must have a sales receipt/merchandise release form completed by the Exhibitor. (More information to follow as we get closer to market.)
No materials may exit through the main doors of the Suites at Market Square (corner of Elm and Commerce Streets). The High Point Police Department strictly prohibits stopping and loading of vehicles on Elm Street. This is an emergency vehicle route.
Please make certain you provide a sales receipt to Buyers indicating all samples sold.
Any buyer who is picking up product beginning Thursday, May 8, 2025 at 8:00 a.m. will need a Bill of Lading filled out by the Exhibitor so your product can be released to the Buyer.
Please make certain you advise all of your clients regarding these rules and regulations when they purchase product from you to minimize disruption to them and your fellow exhibitors.

SECURITY: Security will be on duty 24 hours a day from move-in to move-out. Security cannot, and should not be counted on to provide more than a presence to inhibit theft. ANDMORE hereby gives formal notice that the show and its management, its agents and its official vendors neither offer nor accept responsibility of any kind for exhibitors’ property. We advise you to always staff your booth during show hours and never leave any valuables unattended.

Report any incidents to ANDMORE Security immediately at 336-888-3719. For assistance, Exhibitors can also hire the services of a security guard by contacting ANDMORE Security at 336-888-3719. ANDMORE strongly encourages you to shrink wrap product left behind; ANDMORE is not responsible for product left between shows.

SETUP PROCEDURES:

Exhibitor set-up ends at Thursday, April 24, 2025 at 6:00 p.m. Exhibitors are allowed to set-up their own displays. The use of power tools is strictly limited to assembly of the exhibitor’s product. All electrical work must be performed by ANDMORE.

IMPORTANT NOTICE for Suites at Market Square Exhibitors: The removal of any product from the Suites at Market Square between the deadline of April 18 - April 24, 2025, will result in a $300.00 after deadline removal charge plus standar flat rates.

SHIPPING & MATERIAL HANDLING - GENERAL GUIDELINES: Shipping and Materials Handling involves receiving freight during move-in, delivering freight to your booth, removing/storing empty containers, returning empty containers after the show, loading materials for outbound shipping, and delivering freight to the loading dock. You may ship your materials to or from the show via any carrier.

To ensure a timely and cost-efficient move-in/move-out:

A confirmed appointment through HPShippingWest@andmore.com will need to be made prior to any dock activity.
Consolidate all items for the show/booth into one shipment.
Clearly label all packages with show name, company name, building and booth number and remove all old labels. See below for shipping address.
Create a detailed inventory sheet of every item you are shipping or bringing to the show. Be able to provide the number of units, item descriptions (i.e. cartons, cases, crates and/or individual items) for all shipments being delivered to the show.
All shipments should include a packing slip to ensure proper tracking, manifesting and delivery of freight.
Insure merchandise against theft, damage and loss from the time it leaves your facility until it returns.
ANDMORE free drayage is for all shipments that are crated or palletized and has a confirmed dock appointment through HPShippingWest@andmore.com.
Collect shipments or un-cartoned shipments cannot be accepted.

Any unit larger than 5’8” wide x 7' high or 7' long will incur additional charges, or any units weighing over 2,000 pounds will be assessed $300.00 special handling fee, per unit and will delay your booth set-up. Anything larger than 7’ high or 7’ long will not make it down the hallways to your booth.

SHIPPING & MATERIAL HANDLING - INTERNATIONAL SHIPPING: If you need assistance with international freight and customs arrangements, contact:

Phoenix International: Sherri Pelc at 702-575-4617 or spelc@phoenixlogistics.com

Customs and Border Protection: at 202-354-1000 or www.cbp.gov

If you are an international exhibitor with product arriving through Customs, please note that we are not responsible for any customs clearance. ANDMORE is not responsible for duties charged. As the product arrives, your paperwork should reflect that you, the shipper, are also the importer and consignee responsible for all duties and clearance.

SHIPPING & MATERIAL HANDLING - FEDEX | UPS | AMAZON | OTHER PACKAGE SERVICES: Federal Express, UPS, Amazon and courier personnel will deliver small packages to your space. ANDMORE does not assume responsibility for delivery of packages from these services. Each package should be insured and have its own individual tracking number. Packages should be labeled according to the guidelines; SHIPPING - LABELING YOUR SHIPMENT. The Logistics Staff will sign to allow delivery drivers access to the building but does not assume responsibility for delivery of packages from these services.

During show days small courier shipments through FedEx Ground or UPS can be dropped off at the dock either before the start of the show or after close of show each day. If you are going to do so, please send your request and information to HPShippingWest@andmore.com. ANDMORE is not responsible for any packages left at the dock.

SHIPPING & MATERIAL HANDLING - FREIGHT RECEIVING/SHIPPING:

All dock usage (inbound/outbound) requires a confirmed schedule through HPShippingWest@andmore.com prior to arrival.
ANDMORE Logistics receiving rates listed include receiving services of unloading, delivery to booth and debris removal for inbound shipments before Wednesday, March 26, 2025 or outbound shipments after Friday, April 18, 225.
A $300.00 deadline fee will apply for all inbound and outbound shipments received after the posted deadline dates.
Updated Surcharges:
- Unscheduled shipments will incur a fee of $300.00 and normal Market Logistics rates apply per incident. It is important to schedule your dock appointment(s) at least 24 hours in advance, to avoid fees.

SHIPPING & MATERIAL HANDLING - LABELING YOUR SHIPMENT: Shipments to your booth/showroom should be labeled according to which building you are exhibiting in. Refer to Contacts for building contact information.

Suites at Market Square Dock

DBA/Sign Name

Floor Number/Booth Number

124 South Elm Street

High Point, NC 27260

The Loft/Lindsay St. Dock

DBA/Sign Name

Floor Number/Booth Number

305 West High Avenue

High Point, NC 27260

Plaza Suites Dock

DBA/Sign Name

Floor Number/Booth Number

233 Elm Street

High Point, NC 27260

SHIPPING & MATERIAL HANDLING - LOGISTICS SCHEDULING AND COORDINATION:

Tenants are responsible for all dock scheduling including those made by their carrier. Please send requests to HPShippingWest@andmore.com.

All ANDMORE services of receiving, loading out, and labor are required to schedule a dock notification. Please schedule your delivery at https://c3reservations.com/andmore/app.

SHIPPING & MATERIAL HANDLING - MARKET LOGISTICS RATES AND SERVICES: Our goal is to ensure your success. The information provided is designed to be helpful for your planning process. Please feel free to contact us via email at HPShippingwest@andmore.com or at 336.821.1533 with any additional questions.

Outbound Deadline Date from previous show is Friday, April 18, 2025. All outgoing shipments after this date will incur an additional $300.00 deadline fee.
Inbound Deadline Date: Truck Login by 3:00 p.m. Tuesday, April 22, 2025. All inbound shipments received after this date will incur an additional $300.00 after deadline fee.
A confirmed appointment through HPShippingWest@andmore.com will need to be made prior to any dock activity.

SHIPPING & MATERIAL HANDLING - RESPONSIBILITY & LIABILITY:

ANDMORE assumes NO responsibility for improperly loaded shipments (P.O.V.’s or common carriers).
ANDMORE is not responsible for any damages to product that is un-cartoned or improperly shrink-wrapped to a skid.
ANDMORE assumes no responsibility for shipments until they are collected from the exhibitor’s booth.
ANDMORE responsibility ends upon delivery to contracted freight carrier.
ANDMORE is not responsible for loss or theft of materials after they have been delivered to your booth or after they have been picked up for loading out of the dock.
You are required to contact your carrier, pack, and label your materials appropriately.
A Bill of Lading may be picked up at the Exhibitor Services Desk (attach a copy of Bill of Lading to your packages and return copy of the Bill of Lading to the Exhibitors Service Desk as well) to ensure an accurate and complete pick-up.
Tenants are responsible for all dock appointments including those made by their carriers. All shipment requests must be confirmed through HPShippingWest@andmore.com prior to arrival.

SHIPPING & MATERIAL HANDLING - SCHEDULING INBOUND SHIPMENTS: Please provide the following information to effectively schedule your shipment. Please be aware the consignee should never be listed as your building or ANDMORE for deliveries to your showroom/ booth.

Tenant or ANDMORE Logistics receiving
Requested date of delivery
Loose piece or pallet Count (loose loads do not qualify for free ANDMORE drayage)
Freight Carrier
Pro/Container Number if applicable

SHIPPING & MATERIAL HANDLING - SCHEDULING OUTBOUND SHIPMENT: Please provide the following information to effectively schedule your shipment. Please be aware the shipper should never be listed as your building or ANDMORE for shipments leaving your showroom.

Tenant or ANDMORE Logistics loading out
Requested date of pickup
Loose piece or pallet count
A Bill of Lading may be picked up at the Exhibitors Service Desk (attach a copy of Bill of Lading to your packages and return copy of the Bill of Lading to the Exhibitors Service Desk as well) to ensure and complete pick-up.
Please email us at HPShippingWest@andmore.com with any questions or comments.

SHIPPING & MATERIAL HANDLING - TRUCK UNLOADING TERMS DEFINED: All truck loads are based on the floor loading space of a 53-foot sized truck and include debris removal.

All loose loads will be charged the equivalent of the palletized space use.

Loose loads do not qualify for free ANDMORE drayage at Suites at Market Square.
To qualify for Free drayage during the stated time frame, your shipment must crated or palletized and must have a confirmed scheduled appointment prior to arrival through HPShippingWest@andmore.com.
Poorly packaged shipments may incur additional labor charges.

SMOKING: Market Square is a non-smoking facility. Thank you!

STORAGE OF SHIPPING CONTAINERS, CRATES, BOXES:

No storage facilities are available on-site for excess product or props, ship only product you plan to use in your booth. You may arrange storage of your excess product at your expense:
- AMPAC - 336-431-4355
- Camco - 336-475-4539
- City Transfer and Storage - 336-334-2648
- The Packaging Center - 336-885-2747
Packing materials may not remain on the show floor while the show is open.
Flammable containers must be removed from the hall.
“EMPTY” labeled containers, boxes, crates etc. will be picked-up, stored and returned to you at the end of the show
Obtain “EMPTY” labels from the Exhibitor Services Desk located on the Top Floor of Suites at Market Square.
Use empty labels to mark crates, boxes and containers with your company name and booth number.
Once your shipping containers are empty, place completed “Empty” labels on your containers and place in aisle to be picked-up, stored and returned to you at the end of the show.
Do not place the “EMPTY” sticker on the boxes, crates, etc., until you are ready for empties to be picked up and stored.
Do not store anything in these empty containers. Empty containers will not be available and are in the care and custody of the Show or any vendor until after the show is over.
“EMPTY” labels are for empty containers only! No Product or props. Any excess product or props that will not fit in your booth must be sent to City Transfer and Storage or The Packaging Center where it will be stored during Market and returned to you after the show at your expense.
Those who violate and store product in empty storage are subject to additional fees. Standard rate, $160.00 per pallet.

SUB-LEASING | SHARING BOOTH SPACE: The sharing of booth space is not permitted unless approved in advance by ANDMORE. Sub-contracted companies or companies “sharing” a booth do not appear on aisle/directional signs, receive a Booth ID Floor Sticker, nor will they appear in the HPMA App or on-line Market Planner.

SUIT-CASING | SOLICITING| ADVERTISING| CANVASSING: All exhibits shall be confined to the exact space as specified in the leasing contract. The distribution of publications, advertising matter and promotional giveaways must be within said exhibit space. Soliciting or demonstrating by an exhibitor must be confined to the exhibitor’s own booth. No exhibits, displays or advertising material of any kind will be allowed in the lobbies or hallways unless approved by ANDMORE. Failure to comply with this regulation can or will result in the dismissal from the event. Please report any violations you may observe to any ANDMORE Staff immediately.

TEMPORARY LABOR & CONTRACTOR WRISTBANDS: All exhibitor-appointed contractors and temporary labor must be issued temporary wristbands to wear while working in ANDMORE properties. Wristbands should be picked up at the registration desk at the main entrance upon arrival. Temporary wristbands are issued daily for use only during set-up and dismantling hours and are color coded by day.

All temporary day labor must be signed in by the tenant and the tenant is responsible for the actions of this laborer. For security reasons, hiring of street labor for work in the building is strongly discouraged. Commencing Friday, April 25, 2025, only Market Square Exhibitors with a proper badge will be allowed in the buildings. Prior arrangements must be made in advance to accommodate temporary help.

TENANT SELF UNLOAD:

Tenants are not required to use Market Logistics services, and may use any carrier or crew of their choice.
We do ask that tenants provide their own equipment; however, borrowed equipment (if available) will be billed to the tenant if not returned after 5 hours at $400.00 per flat cart and wooden trash bin, $125.00 per four-wheel dolly.
ANDMORE Logistics requires a debris fee of $199.00 per truck to dispose of the Tenants packing materials of truck loads greater than a quarter load of a 53 foot truck.

TIPPING POLICY: Tipping of building labor is NOT permitted. We are constantly striving to improve our services and our employees are instructed NOT to accept tips. Thank you for your cooperation!

UNSPORTSMANLIKE CONDUCT: Any tampering with, or engagement of corporate espionage in another exhibitor’s booth space or booth property is an automatic violation of ANDMORE Rules and Regulations and will not be tolerated. Failure to comply will result in possible exclusion from future events.

WALLS, PANELS & FLOORS: For a quote for additional walls, please contact Kyle Utley at kutley@andmore.com or 336-858-2663.

All painting must be performed by an ANDMORE approved painter, and requires an ANDMORE Building Authorization Pass. To secure a BAP, please contact Sherrie Kruse with Tenant Improvements at skruse@andmore.com.
Nothing may be attached to or hung from the headers or columns. No product may be in the aisle areas.
Booth walls, columns or floors that have been soiled, marked, taped, Velcroed, stapled, painted, papered or otherwise damaged must be repaired or replaced by approved contractor.
Repair charges will be assessed on a time/materials basis and invoiced to your company.
Booth walls can typically hold items of a lightweight nature, such as pictures and small decorative items hung with 1 inch wood screws.
If you intend to mount or affix materials of a load-bearing nature, please contact Kyle Utley at 336-858-2663.

For additional walls, you may order through the Equipment & Services Order Form.

WIRELESS ACCESS: Limited free wireless Internet access is available in Suites at Market Square. This is an unsecured connection. Please stop by the Exhibitor Services Desk on the Top Floor of the Suites at Market Square if you have questions.

If you are uploading or downloading large files, streaming audio or video, or placing orders on line, we recommend you order a secure line from Lumos Networks/North State Communications by reaching out to Todd Messner by phone at 336-821-4696, or by e-mail at todd.messner@lumosnet.com.

YEAR ROUND OPERATING HOURS:

Operating Hours Building Loading Dock

Monday-Friday 8:00 a.m. - 5:00 p.m. 8:00 a.m. - 4:30 p.m., closed 12:00 p.m. - 1:00 p.m.

Market Prep: Sat & Sun Weekend before Market 8:00 a.m. - 8:00 p.m. 8:00 a.m. - 12:00 p.m.

Emergency Service Contact Reception 5:00 p.m. - 11:00 p.m. N/A

Contact: 336-888-3719

Monday-Thursday prior to Market 24 Hours Per Day 8:00 a.m. - 3:00 p.m.

Market - April 25-29, 2025 9:00 a.m. - 6:00 p.m. 8:00 a.m. - 7:00 p.m. (Appointment Only)

Wednesday, April 30, 2025 9:00 a.m. - 2:00 p.m.

Thursday, May 1, 2025 9:00 a.m. - 5:00 p.m. 8:00 a.m. - 5:00 p.m. (Appointment Only)

Friday, May 2, 2025 9:00 a.m. - 5:00 p.m. 8:00 a.m. - 12:00 p.m. (Appt Only)

YEAR ROUND OPERATING CALENDAR:

Important Dates

January Closed New Year’s Day & Martin Luther King Jr. Day

February Closed President’s Day

March

April Outbound Trucks must be logged in by 3:00 p.m. on Friday, April 18, 2025. Inbound trucks

must be logged in by Tuesday, April 22, 2025.

After that will incur a $300.00 late fee per occurrence. Spring Market, April 25-30, 2025

May Closed Memorial Day

June

July Closed Independence Day

August

September Closed Labor Day

October Outbound trucks must be logged in by 3:00 p.m. on Friday, October 17, 2025. Inbound trucks must

be logged in by 3:00 p.m. on Tuesday, October 21, 2025. After that will incur a $300.00 after deadline

fee per occurrence. Fall Market, October 24-29, 2025

November Closed Thanksgiving Day and Friday after Thanksgiving

December Closed Christmas Day

RULES & REGULATIONS

Index

RULES & REGULATIONS

High Point Exhibitor Hub